If it has been more than 15 days since the last update, contact our Customer Happiness team. What can I do customer service What happens if the parcel cant be delivered track and trace What does the status Shipment not yet sorted mean track and trace My DHL app I have not received a shipment number. Level AA and ARIA compliance standards have been followed in the DHL website’s HTML and CSS code. Contact customer service chat I have a complaint about how my parcel was delivered. This number should work in your local postal provider’s website. DHL has built its customer websites according to Web Content Accessibility Guidelines (WCAG) 2.0. To get your local postal provider’s tracking number, go to the Asendia tracking webpage and locate the field “Delivery by Postal provider” on the right. Your tracking updates will now be provided from your local postal provider instead of Asendia at this point. Assign a backup delivery location and avoid missing your An Post deliveries.
Sometimes tracking will end, or “freeze”, once this hand off has occurred. Track and manage all your deliveries and returns in one place. If your package has already arrived in your country and the tracking info has not updated since its arrival, it is likely because your package has been handed off from Asendia to your local postal provider for the final leg of delivery.
#Dhl track my package update#
The tracking will take a few days to update during this part of the shipment. Often, the tracking info seems to freeze as it travels to the destination country. After it is processed at this facility, the package is shipped to its destination country.
International orders are first processed through the Asendia Export Facility in Bell, CA area. If you missed a delivery and found a card in your mailbox, then choose where and when you want to receive your parcel.
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